Policies

Imprint / Legal Notice

Information in accordance with Section 5 DDG
Rug Your Life (Inh. Nayla Ventura)
Poccistrasse 13
80336 Munich

Represented by:

Nayla Ventura (Sole Proprietor)

Contact:

E-mail: info[at]rugyourlife.com

Phone number: +49 176 363 363 50

VAT ID:

VAT identification number in accordance with Section 27a of the Sales Tax Law: DE341376377

Supervisory authority:

Bavarian State Office for Data Protection Supervision
Promenade 18
91522 Ansbach

Disclaimer

Last updated: 29 October 2026.

WEBSITE DISCLAIMER

The information on our websites rugyourlife.com and rugyourlife.shop (the “Sites”) is provided for general information purposes only. We prepare it with great care, but we cannot guarantee that it is complete, correct and up to date at all times. This does not affect our liability for intent and gross negligence or any other statutory liability.

The Sites may contain links to other websites or content belonging to or originating from third parties, as well as links to websites and features in banners or other advertising. Such external links are not investigated, monitored or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site or any website or featured linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers or products or services.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain custom rug manufacturing advice. The custom rug manufacturing information is provided for general informational and educational purposes only and is not a substitute for professional advice.

Accordingly, before taking any actions based upon such information , we encourage you to consult with the appropriate professionals. We do not provide any kind of custom rug manufacturing advice.

The use or reliance of any information contained on this Site is solely at your own risk.

TESTIMONIALS DISCLAIMER

The Site contains testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to  those  particular  users, and may  not  necessarily be  representati ve of  all users of our products and/or  services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed  by  us before being posted. They  appear  on the Site verbatim as given by the users, except for its eventual translation and the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise  compensated for their testimonials.

Liability for content

The content of our pages was created with the greatest care. However, we cannot accept any liability for the accuracy, completeness and topicality of the content. As a service provider, we are responsible for our own content on these pages in accordance with general law in accordance with Section 7 Para. 1 of the Digital Services Act (DDG). However, according to Sections 8 to 10 of the Digital Services Act (DDG), as a service provider we are not obligated to monitor transmitted or stored third-party information or to search for circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general law remain unaffected. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations of law, we will remove this content immediately.

Liability for links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible violations of law at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of a violation of law. If we become aware of violations of law, we will remove such links immediately.

Copyright

The content and works on these pages created by the site operators are subject to German copyright law. The reproduction, processing, distribution and any type of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. If the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. If you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. If we become aware of any infringements, we will remove such content immediately.

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Privacy Policy

Last updated: 29 October 2026

This privacy policy explains how we process personal data when you visit rugyourlife.com and rugyourlife.shop, contact us, commission a bespoke rug or order in our shop. It is based on the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

1. Controller

The controller responsible for data processing is: Rug Your Life, Inh. Nayla Ventura, Poccistrasse 13, 80336 Munich, Germany. Email: info@rugyourlife.com. Phone: +49 176 363 363 50.

As a small business, we are not legally required to appoint a data protection officer. For all data protection questions, please contact us directly using the details above.

2. Overview: what data we process and on which legal basis

We process personal data only where the law allows it. The legal bases are:

• Art. 6(1)(a) GDPR – your consent, which you can withdraw at any time with effect for the future;
• Art. 6(1)(b) GDPR – the performance of a contract with you, or steps you request before entering into a contract (for example a quote);
• Art. 6(1)(c) GDPR – legal obligations, in particular commercial and tax retention duties;
• Art. 6(1)(f) GDPR – our legitimate interests, such as the secure and efficient operation of our websites, provided your interests do not override them.

Storing information on your device or reading it from your device (for example cookies) is based on your consent under Section 25(1) TDDDG, unless it is strictly necessary to provide the service you have requested (Section 25(2) TDDDG).

3. Hosting, content delivery and server log files

rugyourlife.com is hosted by Aut O’Mattic A8C Ireland Ltd. (WordPress.com, part of Automattic Inc., USA). rugyourlife.shop is hosted by SiteGround Spain S.L., Spain, on servers within the EU. Our domains, DNS and parts of our content delivery and security run through Cloudflare, Inc., USA.

When you visit our websites, the servers automatically record technical data that your browser transmits: IP address, date and time of access, the page requested, referrer URL, browser type and version, and operating system. We need this data to deliver the websites, to keep them stable and secure and to defend against attacks (Art. 6(1)(f) GDPR). Log files are deleted or anonymised after a short period, unless they are needed to investigate a specific security incident.

These providers process data on our behalf under data processing agreements (Art. 28 GDPR). Where data is transferred to the USA, the providers are certified under the EU-U.S. Data Privacy Framework or use the EU Standard Contractual Clauses.

4. Cookies and consent management

We use the consent tool Complianz to ask for and store your consent to non-essential cookies and similar technologies. Your consent choices are stored in a cookie on your device. Analytics and marketing tools are only loaded once you have given your consent. You can change or withdraw your consent at any time via the “Manage consent” link at the bottom of every page. Details of each cookie can be found in our Cookie Policy below.

5. Contacting us, enquiries and bespoke commissions

When you contact us by email, phone or one of our forms (enquiry, sample request or download area), we process the data you provide – typically your name, email address, phone number, country, project details and any images or files you send – to answer your request and, if you wish, to prepare a quote and carry out your commission (Art. 6(1)(b) GDPR). Our forms are built with Forminator and stored in our website database.

To protect our forms from spam, we use Cloudflare Turnstile and Akismet (Automattic). These services check technical data such as your IP address and browser information to tell humans from bots (Art. 6(1)(f) GDPR).

For bespoke commissions, we organise design work and project steps in Trello (Atlassian, USA). We create design visualisations and client presentations in Canva (Canva Pty Ltd, Australia) and share them with you via a private link; they contain your name, images and order number, but no postal or email address. We only store the information needed for your project in these tools. Atlassian is certified under the EU-U.S. Data Privacy Framework; Canva transfers data on the basis of the EU Standard Contractual Clauses.

Our rugs are handmade by weaving partners in India and Nepal. They normally only receive the design specification. If a rug is shipped directly from the workshop to you, we pass on your name, delivery address and phone number so that it can be delivered. As there is no EU adequacy decision for India and Nepal, this transfer is based on Art. 49(1)(b) GDPR, because it is necessary for the performance of your contract.

6. Orders in our shop and customer account

When you order on rugyourlife.shop (WooCommerce), we process your name, billing and delivery address, email address, phone number, order details and payment information to process your order, deliver it and handle any warranty claims (Art. 6(1)(b) GDPR), and to meet our legal obligations, for example for invoices and tax records (Art. 6(1)(c) GDPR). If you create a customer account, we store your data until you delete the account; you can do this at any time by contacting us.

If you buy a gift card for someone else, we process the recipient’s name and email address and your personal message in order to send the gift card (Art. 6(1)(b) GDPR).

If you withdraw from a contract using our online withdrawal function, we process your name, the order details and your email address in order to handle the withdrawal and send you a confirmation of receipt (Art. 6(1)(b) and (c) GDPR).

7. Payment providers

Depending on the payment method you choose, your payment data is processed by Stripe Payments Europe Ltd. (Ireland), also via WooPayments (Automattic), PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) or Klarna Bank AB (publ) (Sweden). These providers act as independent controllers and may carry out fraud prevention and, for invoice or instalment purchases, credit checks, including automated decisions. Please see their privacy policies for details. The legal basis is Art. 6(1)(b) and (f) GDPR.

8. Shipping

To deliver your rug, we pass your name, delivery address and, where necessary for delivery or customs, your phone number and email address to the carrier we use for your shipment: DHL, UPS, FedEx/TNT or a specialised freight forwarder (Art. 6(1)(b) GDPR). For deliveries outside the EU, customs authorities in the destination country receive the information required for customs clearance (Art. 6(1)(c) GDPR).

9. Email

Our business email for rugyourlife.com is provided as Professional Email by WordPress.com (Automattic) in cooperation with Titan; emails sent by our shop are delivered via SiteGround. Both act as our processors under data processing agreements.

10. Analytics (only with your consent)

With your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG), we use the following services to understand how our websites are used and to improve them:

• Google Analytics 4, provided by Google Ireland Limited, Ireland, also via the plugins “Google Analytics for WooCommerce” and Google Tag Manager. Google Analytics 4 does not store full IP addresses. Data is automatically deleted after the retention period set in our account, at the latest after 14 months.
• Jetpack Stats (Automattic) on rugyourlife.com, which records page views in aggregated form.

Google is certified under the EU-U.S. Data Privacy Framework. Data may be transferred to the USA.

11. Marketing and advertising (only with your consent)

With your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG), we use the following tools to measure the success of our advertising and to show you relevant adverts:

• Meta Pixel and Meta for WooCommerce (Meta Platforms Ireland Limited, Ireland). For the collection and transmission of the data, we and Meta are joint controllers under Art. 26 GDPR; Meta is responsible for the further processing. Our product catalogue is synchronised with Meta for adverts on Facebook and Instagram.
• Google Ads conversion tracking and Google Merchant Center via “Google for WooCommerce” (Google Ireland Limited, Ireland).
• Microsoft Advertising (Bing) Universal Event Tracking (Microsoft Ireland Operations Limited, Ireland).

These providers may transfer data to the USA; they are certified under the EU-U.S. Data Privacy Framework. You can withdraw your consent at any time via “Manage consent”.

12. Social media

Our websites only contain simple links to our profiles on Instagram, Facebook, Pinterest and LinkedIn. No data is transmitted to these platforms unless you click on a link. When you visit our profiles, the privacy policy of the respective platform applies.

13. Security and other technical services

To protect our websites against attacks, we use Wordfence (Defiant Inc., USA) and the SiteGround Security Optimizer on rugyourlife.shop. These tools process IP addresses and request data (Art. 6(1)(f) GDPR). Our websites are translated with TranslatePress; only website texts, not your personal data, are sent to the translation service DeepL.

14. How long we keep your data

We delete personal data as soon as it is no longer needed for the purpose for which it was collected, unless statutory retention periods apply. Under German commercial and tax law, we keep books and annual accounts for 10 years, accounting vouchers such as invoices for 8 years and business correspondence for 6 years (Section 257 HGB, Section 147 AO). Enquiries that do not lead to an order are deleted no later than two years after our last contact.

15. Your rights

You have the right to access your data (Art. 15 GDPR), to rectification (Art. 16), to erasure (Art. 17), to restriction of processing (Art. 18), to data portability (Art. 20) and to withdraw any consent you have given at any time, with effect for the future (Art. 7(3) GDPR). To exercise your rights, simply email info@rugyourlife.com.

Right to object (Art. 21 GDPR): Where we process your data on the basis of our legitimate interests (Art. 6(1)(f) GDPR), you have the right to object at any time on grounds relating to your particular situation. You can object to the use of your data for direct marketing at any time without giving reasons.

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 18, 91522 Ansbach, Germany, http://www.lda.bayern.de.

16. Do you have to provide your data?

You are not obliged to provide personal data. However, we need the data marked as mandatory to answer enquiries and to conclude and perform contracts. Apart from the payment providers’ credit checks described in section 7, we do not use automated decision-making or profiling within the meaning of Art. 22 GDPR.

17. Changes to this privacy policy

We update this privacy policy when our services or the legal requirements change. The current version is always available on this page.

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Terms and Conditions

General Terms and Conditions of Rug Your Life, Inh. Nayla Ventura, for orders via rugyourlife.com and rugyourlife.shop. Last updated: 29 October 2026.

1. Scope

These terms apply to all contracts between Rug Your Life, Inh. Nayla Ventura, Poccistrasse 13, 80336 Munich, Germany (“we”, “us”) and our customers (“you”) for bespoke rugs, rugs from our art rugs shop and gift cards.

A consumer is any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession (Section 13 BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business or profession (Section 14 BGB). Deviating terms of entrepreneurs only apply if we expressly agree to them in writing.

2. Conclusion of the contract

Shop orders: The products in our shop are not a binding offer but an invitation to order. By clicking the order button at the end of the checkout, you submit a binding offer to buy the items in your basket. Before doing so, you can review all entries and correct input errors at any time using the “Back” function of your browser or the edit options in the basket and checkout. The contract is concluded when we send you the order confirmation by email.

Bespoke commissions: After your enquiry, we send you a design proposal and an individual written quote. The contract is concluded when you accept the quote in text form (for example by email) and we confirm your order.

The contract languages are English and German. We store the contract text and send you the order details and these terms by email. You can view these terms on this page at any time; if you have a customer account, you can also view your orders there.

3. Prices and payment

All prices are final prices and include the statutory VAT for deliveries within the EU. For deliveries outside the EU, import duties, taxes and customs fees may be charged by the authorities of the destination country; these are payable by you. The price of bespoke rugs is set out in our individual quote. For non-rectangular rugs, the price is calculated on the area of the smallest rectangle enclosing the rug.

Bespoke commissions: a deposit of 50% of the order value is due upon order confirmation, and the remaining amount is due once the rug is finished and before it is shipped. Shop orders: you pay the full price at checkout or, where offered, a deposit; any remaining amount is due before shipment. You can pay using the payment methods offered at checkout or stated in the quote.

4. Shipping and delivery

We offer free worldwide shipping on custom art rugs from our art rugs shop, and free shipping within Europe (including the UK, Switzerland and Norway) on bespoke commissions, both on orders over €6,990. For all other orders, the shipping costs are shown at checkout or in your quote. Transport insurance is always included.

Every rug is made to order. The production and delivery time stated on the product page or in your quote applies; it is usually between 8 and 14 weeks, depending on size, technique and design, and starts on receipt of the deposit or payment. Gift cards are sent by email immediately after payment; printed gift cards are sent by post within about one week.

If we are temporarily unable to deliver due to force majeure or other circumstances beyond our control (for example natural disasters, strikes, pandemics or transport disruptions), the delivery time is extended by the duration of the hindrance. We will inform you without delay. If the hindrance lasts longer than eight weeks, both you and we may withdraw from the contract; in that case, we will refund all payments you have made without delay.

If you are a consumer, the risk of accidental loss or damage passes to you only on delivery. If you are an entrepreneur, it passes when the goods are handed over to the carrier.

5. Cancellation of rug orders

Our rugs are made to your specifications, so the statutory right of withdrawal does not apply to rug orders (see our Cancellation Policy). However, you may cancel a confirmed rug order at any time before delivery by informing us in text form (for example by email).

In this case, we are entitled to the agreed price less the expenses we save as a result of the cancellation (Sections 648 and 650 BGB). Because design work, preparation and production involve costs from the moment the order is confirmed, we instead charge the following flat-rate compensation:

Within 14 days of the order confirmation, before production has started: 25% of the order value (half of the deposit) for design work, preparation and other fees already incurred.

Within 14 days of the order confirmation, after production has started: 50% of the order value (the full deposit). Production has started once the dyeing of the yarn or the weaving has begun.

More than 14 days after the order confirmation: 80% of the order value.

After the rug has been finished: the full order value, less any shipping costs we save.

Any payments that exceed the amount due will be refunded within 14 days of your cancellation.

You are expressly entitled to prove that we have incurred no costs or substantially lower costs than the applicable flat rate; in that case, you only pay the lower amount. Our right to claim the agreed price less the expenses actually saved instead remains unaffected.

Right of withdrawal

Under Section 312g(2) no. 1 of the German Civil Code (BGB), there is no statutory right of withdrawal for rug orders, including bespoke commissions, because they are made to your specifications; you can, however, cancel a confirmed rug order under the conditions set out in section 5. Consumers who buy a gift card have a 14-day right of withdrawal. You can find the full cancellation policy, the model withdrawal form and our online withdrawal function in our shop: Cancellation Policy.

6. Handmade production

Each rug is made entirely by hand. Slight variations in colour compared with screen images, yarn samples and mock-ups, small irregularities in the knotting or weave and small size tolerances are characteristic of handmade production. We point out the relevant tolerances in the product description or in your quote. For bespoke rugs, the approved design, yarn colours and dimensions form the agreed specification.

7. Statutory warranty

The statutory warranty rights apply. For consumers, the warranty period is two years from delivery; for entrepreneurs, it is one year. Damage caused by improper care or cleaning, moisture, direct sunlight or use outside normal residential use is not a defect. In addition, we offer our voluntary 5-Year Limited Warranty and our First-Order Guarantee, described below; they do not restrict your statutory rights.

8. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee. In cases of slight negligence, we are only liable for breaches of essential contractual obligations, that is, obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely; in that case, our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, our liability is excluded.

9. Designs and copyright

If you send us your own designs, images or artworks, you confirm that you hold the rights needed to have a rug made from them. You indemnify us against third-party claims arising from any infringement of rights for which you are responsible. We may decline designs that appear to infringe the rights of third parties. Designs from our artist collections remain protected by copyright; buying a rug does not grant any rights of use beyond the rug itself.

10. Gift cards

Gift cards can be redeemed for rugs from our art rugs shop and for bespoke commissions. They are valid for three years from the end of the year in which they were purchased and cannot be exchanged for cash. Any remaining balance can be used for future orders within the validity period.

11. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Applicable law and place of jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection of the mandatory provisions of the law of the country in which you have your habitual residence. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Munich, Germany.

5-Year Limited Warranty

Coverage

This 5-Year Limited Warranty applies to all custom-made rugs purchased directly from Rug Your Life and covers the following:

• Material Defects: Issues such as yarn fraying, strong color fading (under normal indoor conditions and not under direct strong sunlight), or structural failure due to defective materials.
• Manufacturing Defects: Errors in craftsmanship, such as incorrect dimensions beyond the 3-5% accepted margin of variation due to the handmade process, knotting irregularities beyond standard handmade tolerances, or pattern misalignment.

Exclusions

The warranty does not cover:

1. Damage caused by improper care or maintenance, including but not limited to:
   • Damage caused by exposure to direct sunlight, moisture, or high humidity.
   • Stains, spills, burns, or damage due to cleaning with improper products or methods.
   • Improper installation or use without an anti-slip underlay, which the client may request for free with their rug order.
2. Wear and Tear:
   • Resulting from unusual or improper use (unless prior written approval is obtain from Rug Your Life for such usage), such as commercial use and placement in outdoor areas.
   • Gradual wear, pilling, or shedding typical of handmade rugs over time.
3. Accidents or Modifications:
   • Damage due to pet behavior, heavy furniture, or improper handling.
   • Alterations or repairs not performed by Rug Your Life or its certified artisans.
   • Water damage.
   • Fire, flood, or other natural disasters.
4. Custom Adjustments Post-Delivery:
   • Personal preferences, such as color or texture changes after production approval.
5. Visible defects not reported to us within 30 days of delivery (this does not affect your statutory warranty rights).

Terms and Conditions

• This warranty is valid for five (5) years from the date of delivery, as stated in the delivery proof document.
• Any warranty claim must be submitted with proof of purchase and photographs of the issue.

Your statutory rights: This 5-Year Limited Warranty is a voluntary guarantee given by Rug Your Life, Inh. Nayla Ventura, Poccistrasse 13, 80336 Munich, Germany. It applies worldwide to rugs purchased directly from us and is offered in addition to your statutory warranty rights, which you can assert free of charge and which are not restricted by this warranty.

Claim Process

To initiate a warranty claim:

1. Contact us at info [at ] rugyourlife.com.
2. Provide the following:
   • Proof of purchase.
   • Clear photos of the rug and the issue, front side and reverse of the rug.
   • A brief description of the problem.
3. Upon review, we will determine the appropriate resolution, which may include:
   • Repair of the defect at no cost.
   • Replacement of the rug with a comparable design and size.
   • Refund if neither repair nor replacement is feasible.

Limitations of Liability

• Under this voluntary warranty, our obligations are limited to the repair or replacement of the defective product, or a refund.
• Indirect or consequential damages, such as costs related to rug removal, transportation, or loss of use, are not covered by this voluntary warranty. Our statutory liability remains unaffected.

Additional Services

• Repair Services Beyond Warranty: For damages not covered under the warranty, we offer repair services at reasonable costs. Please contact us for a quote.
• Anti-Slip Rug Underlay Replacement: Complimentary replacements for underlays can be requested if found defective.

Enhancements for Peace of Mind

To further assure our clients:

• We offer a First-Order Guarantee for added confidence, as detailed in our Satisfaction Guarantee.
• Complimentary consultations and progress transparency are part of every purchase, ensuring your full satisfaction throughout the process.

First-Order Guarantee

Our Commitment to Your Satisfaction

At Rug Your Life, we understand that commissioning a custom rug is a significant and personal decision. To ensure your confidence and satisfaction as a first-time client, we offer our exclusive First-Order Guarantee. This guarantee is designed to give you peace of mind by addressing any concerns you may have about the process or the final product.

What is Included in the Guarantee?

1. Free Adjustments Post-Delivery:
   • If you are not fully satisfied with your custom rug upon delivery, we offer one complimentary minor design adjustment. This includes alterations such as:
     • Adjusting fringe or edge details.
     • Adding reinforcement or fine-tuning of texture.
     • Minor color or finish enhancements.
2. Dedicated Support:
   • Before your purchase: You will receive a dedicated design consultant to guide you through the customization process, ensuring that every detail aligns with your vision.
   • After your purchase and post-delivery: Our team remains available to answer any questions or assist with installation guidance.
3. Satisfaction Guarantee:
   • If the delivered rug does not match the agreed-upon design specifications (as per approved mockups, yarn samples, and dimensions), we will:
     • Correct the issue at no cost to you.
     • Offer a replacement rug if correction is not feasible.

Eligibility Criteria

To qualify for the First-Order Guarantee, the following conditions must be met:

1. This is your first purchase of a custom rug from Rug Your Life.
2. The issue or dissatisfaction must be communicated to us within 14 days of receiving the rug.
3. The rug must be in its original condition and have been used only under normal circumstances, as outlined in our care instructions.

Exclusions

This guarantee does not cover:

• Changes in personal preference after production approval.
• Damage caused by improper care, exposure to elements, or accidents (e.g., spills, burns, pet damage).
• Rugs made from materials explicitly requested by the client that differ from our standard recommendations.

How to Claim the Guarantee

1. Contact us at info [at ] rugyourlife.com within 14 days of receiving your rug.
2. Provide:
   • Proof of purchase.
   • Photos of the rug and the specific issue.
   • A brief description of your concern.
3. Our team will review your request and propose the best resolution, whether it is an adjustment, replacement, or guidance on an alternative solution.

Additional Assurance

This guarantee is offered in addition to our standard 5-Year Limited Warranty and other service commitments, ensuring your complete satisfaction and confidence in our craftsmanship.

Your statutory warranty rights remain unaffected by this guarantee and can be asserted free of charge. The guarantor is Rug Your Life, Inh. Nayla Ventura, Poccistrasse 13, 80336 Munich, Germany.

For more information or to begin your custom rug journey, please contact us at info [at ] rugyourlife.com.

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