Policies

COMPANY INFORMATION

Company name:
Rug Your Life

Business Registration Number:
DE341376377

Owner:
Nayla Ventura (info [at] rugyourlife.com)

Sole Propietorship

Registered Address:

Poccistrasse 13

80336 Munich

Germany

Logo Design:
Javier Mariscal

Last updated: January 14th 2022.

Rug Your Life is committed to protecting the privacy of our site visitors and customers.We will not disclose information about our customers to third parties except where it is necessary to providing a service to you e.g. the delivery of a product to you. Your information is used solely for the purpose of carrying out and processing your order and fulfilling our contract to you. Our delivery service providers receive your information and use it only to deliver your order to you.

Rug Your Life, (“Rug Your Life”, “we” and “us”) respects the privacy of its users (“you”) and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our services. By using our website or transacting business with us (the “Service”), you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please contact us. Our website address is: https://rugyourlife.com.

Which information may be collected about you

• We may collect information that can identify you such as your name and email address (“personal information”) and other information that does not identify you, such as the images you send us for your rug design. We may collect this information through your use of the Service. By using the Service, you are authorizing us to gather, parse and retain data related to the provision of the Service.

Technologies: We use various technologies to collect information from your device and about your activities on our Service.

• Information collected automatically. We automatically collect information from your browser or device when you visit our Service. This information could include your IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your mobile device’s geographic location while you are visiting our website, and the referring website address.
• Cookies and Use of Cookie Data. When you visit our Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits and the links you click.
• Google Analytics. Rug Your Life uses a specific cookie in order to facilitate the use of Google Universal Analytics. We do this only to better understand how you use the Website and the other Services, with a view to offering improvements to our visitors; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide Rug Your Life with any Personal Information.Learn more about privacy at Google and to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on.

We may use information that we collect about you to:

• deliver and improve our products and services, and manage our business;
• manage your account and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products, services, or content;
• communicate with you by email, postal mail, or telephone about products or services that may be of interest to you;
• perform website statistic analytics;
• enforce or exercise any rights in our Terms and Conditions;
• perform functions or services as otherwise described to you at the time of collection; and
• publish the images of your design and the rug we produced for you on our website or on other online or offline publications

Use of Third Parties. In all circumstances, we may perform these functions directly or use a third party vendor to perform these functions on our behalf (e.g. to deliver our product to you) who will be obligated to use your personal information only to perform services for us. Also, if you access our Service from a third party social platform, such as Facebook, we may share non-personal information with that platform to the extent permitted by your agreement with it and its privacy settings.

With whom we share your information

In General. Identifiable and non-identifiable user information and data that you provide Rug Your Life with may be provided to third parties as discussed below. We do not represent or warrant that efforts will be undertaken to assess the privacy policy of such third parties nor the manner in which the information is used or managed by them. You agree that such third parties are independent third parties over which we exercise no control and we are not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of such third parties.

Personal information. We do not share your personal information with others except as indicated in this Privacy Policy We may share personal information with:

• Service providers. We may share information, including personal information, with third parties that perform certain services on our behalf. These services may include providing customer service and marketing assistance, performing business analysis, ad tracking and analytics, supporting our Service functionality through maintenance or other activities, and supporting contests, sweepstakes, surveys and other features offered through our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Other Situations. We may disclose your information, including personal information:In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. Subject to the terms of the demand, we will notify you demand for the disclosure and you agree that we are not restricted in any way in the degree and manner in which we comply with the demand.When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Terms of Use or other agreements or policies.In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Aggregated and/or non-personal information. We may use and share non-personal information we collect under any of the above circumstances.

Non-Comprehensible Information. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes. For example, we may engage a data provider who may collect web log data from you (including IP address and information about your browser or operating system), or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us (such as your email address), that we may share with a data provider solely in hashed, non-human readable form. To opt-out of cookies that may be set by third party data or advertising partners, please go to http://www.aboutads.info/choices/.

Your choices about collection and use of your information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Service because such information may be required in order for you to register as user; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions.

You can also control information collected by cookies. You can delete or decline cookies by changing your browser settings. Click “help” in the toolbar of most browsers for instructions.

How we protect your personal information

We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please research the information you may find necessary about how to protect yourself against identity theft.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. We recommend that you check our Service from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Terms and Conditions of Sale, Delivery and Payment of Rug Your Life . Last updated: January 14th 2022.

Scope of application

The following terms and conditions of business shall apply to all orders transmitted by Customers to Rug Your Life and shall be acknowledged by Customer with each order. Deviating or supplementary terms shall only become an integral part of the agreement if their validity has been expressly agreed in writing. The reference to Customer’s terms on its forms is hereby contradicted.

Customers within the meaning of the present terms shall be both consumers and also businessmen. Consumers within the meaning of the present terms shall be natural entities with whom business relationships are started without a commercial, independent or freelance activity being able to be ascribed to them. Businessmen within the meaning of the present terms shall be natural or legal entities or partnerships of legal capacity with whom business relationships are started and who act in the exercising of a commercial, independent or freelance activity.

Quotation/conclusion of contract

Customer shall make a binding purchase offer to us by a corresponding confirmed order.

Within the framework of the order process, the risks of an inexplicable, faulty transmission shall be with Customer.

Price

When inquiring about a custom rug with the customer’s own design via our Inquiry form, the price per square meter or square foot for all rugs, as well as the price for each of the rugs and the total order, will be communicated through a quotation by request.

For deliveries within Germany, the price includes the statutory Value Added Tax applicable. For deliveries outside Germany, there may be further VAT and customs costs at reception. The delivery cost will be indicated separately, unless otherwise stated.

When ordering rugs through our Shop, the WooCommerce Shop system automatically calculates and includes the statutory Value Added Tax for the selected country of delivery with the total cost. We are not responsible for this calculation or for its accuracy. The price for each rug, in the selected size, technique, material and finishing, does not include the dispatch costs, unless otherwise clearly stated. As of January 2022, we are offering free shipping worldwide. Should this offer end, the shop price will be excluding the dispatch costs.

When ordering non-rectangular carpets, the price will be calculated measuring the area of the smallest possible rectangle containing the carpet, not the actual rug area in its non-rectangular shape.

Delivery/delivery periods/transport

To the extent not agreed to the contrary in the present terms or in writing with Customer, all deliveries shall be franco domicile against payment of the postage costs. At the time of reviewing this document, in January 2022, we are offering free shipping worldwide.

The approximate delay of manufacture and delivery is 10 weeks after the order has been paid. For larger rugs, or rugs with many colours or particularly ellaborate designs, the delay of manufacture may be 12 or 14 weeks. For smaller rugs or faster techniques, such as flatweave, the delay will be shorter and around 8 weeks. We will send the goods as soon as we can and will try to reduce the delay of delivery as much as possible. However, we cannot guarantee an exact delivery date. Delivery periods stated shall be non-committal and only approximate.

Unforeseen obstacles in delivery, such as cases of force majeure, lack of raw materials, strike, operational disturbances in our company or that of downstream suppliers, shall entitle us to postpone delivery for the duration of the prevention. In the event of the aforementioned obstacles in delivery, we can also withdraw from the contract to the extent that it has not been performed. Customer cannot derive any claims to damages herefrom.

Should the current free worldwide shipping special offer end, Customer shall pay a lump-sum for dispatch costs calculated according to weight and destination and notified to Customer during the order processes and dispatched by e-mail as an order confirmation.

Right of revocation for consumers:

The commodities are excluded from revocation because they are produced according to Customer’s specification or unambiguously tailor-made to match its personal requirements.

We will try to follow Customer’s design as exactly as possible, but some slight variations may still be found, as the production is completely manual. Therefore we shall not be accepting claims for small differences in the design reproduction.

You are welcome to consult with us regarding any issues with the cleaning and maintenance of the carpets. Claims for bad maintenance of the carpet will not be accepted.

Payment

The commodities shall be paid for in advance. Orders for custom-made rugs are confirmed once the 50% deposit has been received by our Company. Orders at the Shop need to be paid in full in advance.

Payment shall only have taken place when the corresponding amount is credited to us.

Copyright

We shall not accept desings that are protected by copyright and intellectual property. Customer shall be made responsible in the case of an infringement of copyright of the design that has been sent to us. Under no circumstance do we accept liability for a design sent to us which infringes external copyright and intellectual property.

Data protection

We reserve the right to examine Customer’s creditworthiness, identity and/or authorisation to use a credit card stated or to have them examined by third parties in individual cases. In this context, forwarding of a copy of the personal identity card and/or the credit card of Customer stated can be necessary.

The data necessary for handling the transaction shall be stored electronically and forwarded to affiliated companies in the course of the handling of the transaction if need be. All personal data shall naturally be treated confidentially.

By ordering, Customer declares its agreement with electronic storage of its data on our online server. It shall be entitled at any time to insight into its data and to having information amended or deleted and to amend or delete them itself to the extent technically provided for in the system. Please contact us at info [at] rugyourlife.com for this matter.

Applicable law / place of jurisdiction

The present agreement shall exclusively be governed by the law of the Federal Republic of Germany. The United Nations Convention of April 11, 1980, concerning contracts for the international sale of commodities shall not be applicable.

For businessmen: To the extent not agreed to the contrary in writing, place of performance for all contractual obligations shall be Munich, Germany. For all present and future claims from the business relationship with the customer, the exclusive place of jurisdiction shall be Munich, Germany. However, we shall be entitled to sue Customer at the court responsible for its place of residence.

The same place of jurisdiction shall apply if Customer has no general place of jurisdiction in Germany, moves its place of residence or customary abode out of Germany after concluding the agreement or its place of residence or customary abode is unknown at the time of initiation of proceedings.

Identification of the provider:

Rug Your Life
Owner: Nayla Ventura
Poccistr. 13
80336 Munich
Germany
Tel. +49 176 363 363 50

E-Mail: info [at ] rugyourlife.com

Business Registration Number. USt-IdNr. DE341376377

Disclaimer: Despite careful control of the contents, we assume no liability for the contents of external links. The operator shall be exclusively responsible for the contents of the linked sites.

Last updated January 14th, 2022.

WEBSITE DISCLAIMER

The information provided by Rug Your Life (“we,” “us”, or “our”) on http://www.rugyourlife.com (the “Site”) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site or our mobile application. Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and your reliance on any information on it is solely at your own risk.

The Site and our mobile application may contain (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site or any website or featured linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers or products or services.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain custom rug manufacturing advice. The custom rug manufacturing information is provided for general informational and educational purposes only and is not a substitute for professional advice.

Accordingly, before taking any actions based upon such information , we encourage you to consult with the appropriate professionals. We do not provide any kind of custom rug manufacturing advice.

The use or reliance of any information contained on this Site is solely at your own risk.

TESTIMONIALS DISCLAIMER

The Site contains testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to  those  particular  users, and may  not  necessarily be  representati ve of  all users of our products and/or  services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed  by  us before being posted. They  appear  on the Site verbatim as given by the users, except for its eventual translation and the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise  compensated for their testimonials.